Return Policy
At American Furniture Gallerie, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a straightforward return process.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unused, and in the original packaging.
- Custom-made or special-order items are final sale and cannot be returned.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Refund Process
- Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.
Non-Returnable Items
- Clearance or discounted items
- Customized or personalized products
- Mattresses, bedding, and upholstered items
For any questions regarding our return policy, please reach out to our customer service team. We appreciate your business and strive to make your shopping experience as smooth as possible.
Thank you for choosing American Furniture Gallerie!